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Broughton House Surgery, 20 New Way, Batley, West Yorkshire, WF17 5QTTel: 01924 420244
NHS England also requires practices, by 31st March 2016, to promote and offer the facility for patients to access online all information from their medical record which is held in coded form unless, in the opinion of the practice, access would cause serious harm to the patient's or any other person's, physical or mental health; or that the record contains a free text entry that cannot be separated from the coded entry.
We are currently awaiting clear national guidance relating to this and will open this facility up to patients once it is received.
Our receptionists are usually the first point of contact and are here to help you. They have a lot of information available for you and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously and our receptionists also have a right to be treated courteously by you.
We can offer a degree of privacy at a separate reception booth or in a separate reception area, if your enquiry is sensitive. Please respect the privacy of other patients when waiting at the reception desk until your turn.